About Our Products

Are your designer shoes authentic?
Absolutely! We take pride in offering only 100% authentic designer footwear from brands like Sebago, Giuseppe Zanotti, and CastaƱer. Each pair is hand-inspected by our team of footwear experts in Panama City before shipping.
What types of shoes do you specialize in?
We curate a refined selection of men’s designer footwear including: Boat Shoes, Derby Shoes, Espadrilles, Flip Flops & Slides, and Loafers – perfect for every occasion from marina outings to city streets.
How do you offer such significant discounts?
Our direct relationships with suppliers and off-season purchasing allow us to offer up to 70% off retail prices without compromising on quality or authenticity.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

What shipping options do you offer?
We provide two premium shipping options:
– Standard Express ($12.95): 10-15 business day delivery via DHL/FedEx with tracking
– Free Global Shipping: For orders over $50, delivered in 15-25 business days via EMS
Which countries do you ship to?
We ship worldwide to most countries (excluding some Asian and remote regions). Our Panama City location allows us to efficiently serve customers across North America, Europe, and beyond.
How can I track my order?
For Standard Express orders, you’ll receive a tracking number via email once your order ships. Track your package with real-time updates through DHL or FedEx’s tracking systems.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, in original condition with all packaging. Please email us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.

Payment & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure international transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.

Still Have Questions?

Our customer service team is happy to assist with any other inquiries. Contact us at [email protected] or write to us at:

FlipFlopsDeals.com
702 Plantation Circle
Panama City, FL 32404
United States