At FlipFlopsDeals.com, we take pride in offering premium designer footwear from Sebago, Giuseppe Zanotti, and Castañer. While we meticulously inspect every pair before shipment, we understand that sometimes a return or exchange may be necessary. Our policy reflects the same commitment to excellence that defines our products.

Key Policy Highlights

  • 15-Day Return Window: From the date of delivery
  • Free Exchanges: For size or style changes (conditions apply)
  • Quality Guarantee: 100% authentic, unworn merchandise only
  • Dedicated Support: Panama City-based customer service team

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition with all tags attached
  • Original packaging must be intact (including designer boxes)
  • Proof of purchase required (order number or receipt)
  • Return initiated within 15 days of delivery

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Customized or monogrammed footwear
  • Items marked “Final Sale” in product description
  • Products showing signs of wear or damage from use
  • Footwear without original packaging or authenticity cards

Step-by-Step Return Process

1. Initiate Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear FlipFlopsDeals Customer Service, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Size Issue/Style Change/Defect (please describe)] Preferred Resolution: [Refund/Exchange for (specify size/style)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Your Return Authorization

Within 1 business day, our team will email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for defective items only)
  • Detailed return instructions

3. Package & Ship Your Return

For standard returns:

  • Repackage items in original packaging with all accessories
  • Include the completed return form (provided with your order)
  • Affix the RMA number clearly on the exterior
  • Ship via trackable courier (DHL or FedEx recommended)

4. Processing Your Return

Upon receipt at our facility:

  • 3-5 business days for quality inspection
  • Email notification of approval/denial
  • Refund or exchange processed immediately after approval

Refund Information

Approved returns will be refunded to the original payment method:

  • Credit Cards: 3-10 business days (varies by issuer)
  • PayPal: 24-48 hours processing
  • Note: Original shipping fees are non-refundable unless return is due to our error

Exchange Process

For size exchanges:

  1. Follow standard return process indicating exchange preference
  2. We’ll ship replacement once return is received
  3. No additional shipping charges for first exchange

International Returns

For our global clientele (excluding Asia and certain remote regions):

  • Customer responsible for return shipping costs
  • Must include all customs documentation
  • Declare as “Returned Goods” to avoid duties
  • Allow 2-3 weeks for international transit

Damaged or Defective Items

If you receive damaged or non-authentic merchandise:

  • Contact us within 48 hours of delivery
  • Provide photos of damage/defects
  • We’ll arrange prepaid return shipping
  • Expedited replacement or full refund available

Contact Our Customer Service

For any return-related inquiries:

FlipFlopsDeals.com Customer Service
702 Plantation Circle
Panama City, FL 32404
United States
Email: [email protected]

Note: This policy applies only to purchases made directly through FlipFlopsDeals.com. For purchases through third-party retailers, please consult their return policies.