At FlipFlopsDeals.com, we’re committed to delivering premium footwear from Sebago, Giuseppe Zanotti, and Castañer with the same attention to detail that goes into crafting our designer collections. Our Shipping & Returns policy reflects our dedication to exceptional service at every step of your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two convenient shipping options to serve our global clientele (excluding Asia and certain remote regions):

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes package tracking and signature confirmation
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note: Delivery estimates begin when the order ships, not when it’s placed. Customs processing may add additional time for international deliveries.

Returns & Exchanges

We stand behind the quality of our premium footwear. If you’re not completely satisfied, you may return unworn items in original condition within 15 days of delivery for a refund or exchange.

Key Policy Highlights

  • 15-day return window from delivery date
  • Free exchanges for size or style changes (conditions apply)
  • 100% authentic merchandise guarantee
  • Dedicated customer service team based in Panama City

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition with all tags attached
  • Original packaging must be intact (including designer boxes)
  • Proof of purchase required (order number or receipt)
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Customized or monogrammed footwear
  • Items marked “Final Sale” in product description
  • Products showing signs of wear or damage from use
  • Footwear without original packaging or authenticity cards

Step-by-Step Return Process

1. Initiate Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear FlipFlopsDeals Customer Service,

I would like to request a [return/exchange] for my recent purchase:

Order Number: [Insert]
Product Name: [Insert]
Reason for Return: [Size Issue/Style Change/Defect (please describe)]
Preferred Resolution: [Refund/Exchange for (specify size/style)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Your Return Authorization

Within 1 business day, our team will email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid shipping label (for defective items only)
  • Detailed return instructions

3. Package & Ship Your Return

For standard returns:

  • Repackage items in original packaging with all accessories
  • Include the completed return form (provided with your order)
  • Affix the RMA number clearly on the exterior
  • Ship via trackable courier (DHL or FedEx recommended)

International Returns: Customers are responsible for return shipping costs and must include all customs documentation, declaring items as “Returned Goods” to avoid duties. Allow 2-3 weeks for international transit.

4. Processing Your Return

Upon receipt at our facility:

  • 3-5 business days for quality inspection
  • Email notification of approval/denial
  • Refund or exchange processed immediately after approval

Refund Information

Approved returns will be refunded to the original payment method:

  • Credit Cards: 3-10 business days (varies by issuer)
  • PayPal: 24-48 hours processing

Note: Original shipping fees are non-refundable unless return is due to our error. For exchanges, we’ll ship replacements once returns are received with no additional shipping charges for first exchanges.

Damaged or Defective Items

If you receive damaged or non-authentic merchandise:

  • Contact us within 48 hours of delivery
  • Provide photos of damage/defects
  • We’ll arrange prepaid return shipping
  • Expedited replacement or full refund available

Contact Our Customer Service

For any shipping or return-related inquiries:

FlipFlopsDeals.com Customer Service
702 Plantation Circle
Panama City, FL 32404
United States
Email: [email protected]

Note: This policy applies only to purchases made directly through FlipFlopsDeals.com. For purchases through third-party retailers, please consult their return policies.